Community support is free-of-charge option. It is a volonteering initiative, provided by our team. Please, be aware that support is one of ThingsBoard Inc. business fields. Although our engineers (as many of our customers know) successfully handle user's requests in their free time. Community support doesn't mean any obligation for ThingsBoard Inc. We encourage you to:
subscribe to our YouTube channel.
and time fater time took an eye on the free Education course updates.
So, most demanded tutorials, samples and guides are available 24/7
Customer may also rely on answers from ThingsBoard community on GitHub (issues page), send their queries to Q&A forum and start Stack Overflow themes.Help me!
for 1 server instance only
Email consulting: 2h per month
Server issue response time: < 48h
On-demand trainings: not packed
1 named contact
within normal business hours
for up to 5 running servers
Email consulting: 4h per month
Server issue response time: < 24h
On-demand trainings: 2h per month
2 named contacts
within extended business hours
privileged bundle for up to 10 running servers
Email consulting: 8h per month
Server issue response time: < 12h
On-demand trainings: 4h per month
3 named contact